At Corix Labs, we want our refund and return process to be clear, fair, and easy to follow. All return and refund periods below are based on the delivery date, not the purchase date.
If you need help with a refund or return, please contact us first before sending anything back.
Returns Eligibility by Product Type
Returns are accepted depending on product type.
- Lab supplies and storage cases may be returned within 30 days of receipt provided they remain new, unused, and sealed in their original packaging. These items can be returned to the registered office address shown on our contact page. Please include your order number with the return.
- Peptides and laboratory reagents cannot be returned once delivered unless defective. Research materials must be handled within controlled laboratory environments and, once outside supplier control, handling conditions can no longer be verified. This policy helps protect product integrity and ensures that laboratory reagents supplied by Corix Labs maintain their documented characteristics.
How to Request a Refund or Return
To start a refund or return request, please email info@corixlabs.co.uk.
Please include:
- Your full name
- Your order number
- The delivery address
- The product name
- The reason for the refund or return request
- Clear photos of the item and packaging where relevant
- Photos showing any damage, fault, or incorrect item
- Tracking details if your parcel has not arrived
We may ask for additional information if needed to assess the request.
If Your Order Has Not Arrived
If your order has not arrived, please contact us as soon as possible.
If the parcel is confirmed as lost in transit, we will offer either:
- A replacement
- A full refund
Non-delivery claims should be reported within 7 days of the expected delivery date.
The replacement and refund offered above do not apply to shipments outside the United Kingdom that are detained, seized, destroyed, refused entry or returned by customs or any other authority. Please see “Customs Seizures and Refused Imports” below.
If tracking shows the parcel as delivered, we may ask you to:
- Confirm your shipping address
- Check with neighbours or household members
- Check any safe place
- Allow time for a courier investigation if needed
Once a lost parcel claim is approved, refunds are usually processed within 5 working days.
Damaged on Arrival
If your order arrives damaged, you must contact us within 24 hours of delivery.
Please send:
- A photo of the outer packaging
- A photo of the shipping label
- Clear photos of the damaged product
If we confirm the item was damaged on arrival, we will offer either:
- A replacement
- A full refund
If a return is required, we will provide return instructions before anything is sent back.
Approved refunds are usually processed within 5 working days of approval, or within 5 working days of receiving the returned item where a return is required.
Wrong Product Received
If you received the wrong product, please contact us within 24 hours of delivery.
Please include:
- Your order number
- A photo of the item received
- A photo of the packaging and shipping label
If we confirm that the wrong item was sent, we will offer either:
- A replacement of the correct item
- A full refund
If we require the item to be returned, we will provide return instructions first.
Approved refunds are usually processed within 5 working days of approval, or within 5 working days of receiving the returned item where a return is required.
Changed Your Mind
If you change your mind, you may request a return for non-laboratory reagent and non-peptide products within 14 days of delivery.
To qualify for a refund:
- The item must be unused
- The item must be unopened
- The item must remain in its original packaging
- The item must remain in resaleable condition
You must contact us first and wait for return instructions before sending anything back.
Unless the item is faulty, damaged, incorrect, or lost in transit, return postage costs for change-of-mind returns are the customer’s responsibility.
Once the item has been returned and inspected, approved refunds are usually processed within 5 working days.
We reserve the right to reduce or refuse a refund if an item is returned used, opened, damaged, incomplete, or not in a resaleable condition.
Order Cancellations
Orders may be cancelled before dispatch by contacting Corix Labs support. Once an order has been processed and shipped, cancellation is no longer possible as the parcel has already entered the courier network. Customers are encouraged to carefully review all order details before completing their purchase.
Return Instructions
If your return is approved, we will send the correct return instructions by email.
Please do not send anything back until we have confirmed:
- Whether a return is required
- The correct return address
- Any reference details that must be included
When returning an item, please include:
- Your order number
- Your full name
- The reason for return
- Any reference number we provide
If you are arranging the return yourself, we strongly recommend using a tracked delivery service.
When Refunds Are Issued
Refunds are issued to the original payment method unless otherwise agreed.
Once approved, refunds are usually processed by us within 5 working days. Your bank or payment provider may then take additional time to show the funds in your account.
Where a return is required, the refund period begins once the returned item has been received and inspected.
Refunds on international orders
All orders are priced and paid in pounds sterling, and all refunds are issued in pounds sterling to the account the original payment came from.
Where a refund is due on an order paid from outside the United Kingdom, we refund the sum we actually received, less any bank, currency conversion, or international transfer fees incurred in taking the original payment and in sending the refund. These charges are set by the banks and payment providers handling the transfer, not by Corix Labs, and we are not able to waive or absorb them.
Because refunds are issued in pounds sterling, the amount that reaches your account also depends on the exchange rate on the day the refund is processed, and on any fee your own bank applies to receive it. The sum you receive in your local currency may therefore be more or less than the sum you originally paid. Corix Labs is not responsible for exchange rate movement between the date of payment and the date of refund.
When a Refund May Be Refused
We may refuse or reduce a refund if:
- The request is made outside the stated time limits
- The item has been used, opened, altered, or damaged after delivery
- The issue was caused by misuse, mishandling, or improper storage
- The returned item does not match the original order
- The item is not returned where a return is required for assessment
- The shipment was detained, seized, destroyed or refused entry by customs or another authority in the destination country, or was returned because import charges were not paid
Customs Seizures and Refused Imports
Corix Labs ships from the United Kingdom. If you are ordering for delivery outside the United Kingdom, it is your responsibility to check, before you order, that every item in your order may lawfully be imported into your country. Import rules for research chemicals and peptides vary from country to country and can change without notice. We cannot advise on the import rules of any country.
Where a shipment is detained, seized, destroyed, refused entry or returned by customs, border authorities, or any other authority in the destination country:
- we will not reship the order;
- we will not send a replacement;
- we will not issue a refund.
This applies however the loss arises, including where import charges are not paid and the parcel is returned or destroyed as a result. You are the importer of record, and any duty, import VAT, clearance or handling fee charged on arrival is yours to pay.
If a parcel is returned to us intact, unopened and undamaged, we may at our discretion refund the value of the goods less all outbound shipping, return shipping and handling costs incurred. We are not obliged to do so, and this does not apply where goods have been opened, damaged, or held in storage conditions we cannot verify.
These terms are set out in full in our Research Use Only Terms, which are accepted at checkout.
Research Use Only Compliance
All products supplied by Corix Research Labs UK Limited (trading as Corix Labs) are intended exclusively for laboratory research purposes. Products are supplied as Research Use Only (RUO) materials and are not intended for human use, medical treatment, diagnostic procedures, or therapeutic applications.
Customers purchasing from Corix Research Labs UK Limited agree that supplied materials will be used solely within appropriate research settings and in accordance with applicable laboratory practices and regulations.
